Cat Hollow FAQ
Amenity Access
Pool
• What are the operating hours of the pool?
The pool season typically runs from April 1st through October 1st. During season, the pool is open every day from 7:00 AM until 10:00 PM.
• How many guests can I have at the pool?
Residents are permitted to have guests at any time but guests must be accompanied by the resident.
There is no limit to the number of guests at this time.
• Is alcohol allowed at the pool?
Use of alcohol is permitted at the pool at this time.
Gated Community
• How can I obtain a vendor code for a delivery/service?
You can submit a request our Access Department at amenityaccess@goodwintx.com.
• Where can I get an access device?
You can order an access device from Goodwin’s Amenity Access Department by clicking HERE.
• How long does it take for my request to be fulfilled and how will I receive my device?
Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.
Architectural
• What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
• Where do I find my community's architectural modification request form?
The architectural modification request form can be found in TownSq by selecting the following: Requests – Architectural Application
• What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Request Committee. This committee consist of the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date all of the information is submitted. Please ensure that you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not heard from the Community Manager or Architectural within 35 days from the date of submission, please submit an inquiry through the existing Architectural Application request via TownSq.
Board Meetings
• How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• The landscaper is not cutting my backyard. Why?
There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.
• What does the Association maintain and what am I responsible for maintaining?
The homeowner responsibilities can be found in TownSq by selecting Documents – ACAT.GOV.xx.20120326.CommonResponsbilitiesDesignation.pdf
• I need to report a maintenance issue to a common area in the community.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
Approved Paint Colors
Paint Colors - We now have an account with PPG that provides a significant discount, so mention Cat Hollow Condos!
Our buildings use an alternating color scheme. Garage Doors, Trim, and Front Doors will closely match one of the following colors, depending on which building you live in. Use the color that appears to match.
“Bone White” PPG-1085-2
“Earthy Ocher” PPG-1086-5
* minimum quantity is one quart
Original Interior Colors
Monarch Mopako™ Flat Latex
Walls & Ceiling: “Summertime” 66-146
Trim: “White Chip” 66-145
* minimum quantity is one gallon
• What is the trash/waste pick-up schedule for my community?
Trash pickup is on Wednesday. Trash cans can be put out after ____ pm on Tuesday and should be stored out of view by _____ pm on Wednesday. If you are going to be out of town, please make arrangements with a neighbor to take care of your trash cans.
• What is the bulk pick-up schedule for my community?
Not provided. Residents should contact Central Texas Refuse for bulk pickup at 512-243-2833
• How do I get electric/gas/water/trash service?
Atmos Energy for gas at 888-286-6700
TXU Energy for electric at 877-306-4804
Brushy Creek Mud for water at 512-255-7871
Central Texas Refuse for trash at 512-243-2833. This is actually part of your HOA assessments.
• How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
• I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
• I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.
• When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
• Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
• Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Nicole Lopez, Community Manager: 512-623-9791(Mobile). Via email ACATManager@goodwintx.com.
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
• How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
• Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
• What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
• How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(ACAT) – Cat Hollow Condos
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
o Login to TownSq at https://app.townsq.io/login
o From the top of your home page feed, select the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
o From the top of your mobile feed, choose the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.
• Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
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From the web:
o Login to TownSq at https://app.townsq.io/login
o From the top of your home page feed, select the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
o From the top of your mobile feed, choose the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
• What is my property code? Your Property Code is ACAT
• What is the Management ID? 6587
• When is my assessment due?
Assessments are due monthly for $225 and are late if your payment has not posted by the 10th of the month.
• Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
• Why does my account show a negative number?
A negative number means that you have a credit balance.
• I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
• How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, please follow select the link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f
• How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, please select the link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f
• What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
• Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
• My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at info@goodwintx.comwww.goodwintx.com. You can also submit a request through TownSq.
• How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent which is available through TownSq by selecting Documents – Insurance Certificate.
Owner Information
• How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
If you need to order a resale certificate or questionnaire, please visit Community Archives at https://marketplace.communityarchives.com/login For any issues registering on the site or placing an order please call (833) 462-3627.
Homeowners with question regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855)289-6007.
Rules/Regulations
• What is the community's rental/leasing policy?
An entire unit (but not less than an entire unit) may be leased. A unit may not be leased for hotel or transient purposes, and may not be leased for a term of less than six (6) months.
Each lease must be in writing. Owners are required to provide the association with a copy of the lease and information about the tenant(s).
• What is the community's pet policy?
A permitted pet must be maintained inside the Unit, and may not be kept on a balcony and/or patio. No Owner may confine a pet to a balcony and/or patio when the Owner is absent from the Property, and no Owner can use a balcony and/or patio as a latrine area for a pet.
• What is the community's parking policy?
Residents should park in the garage and/or driveway. There is visitor parking available onsite.
TownSq
• What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…
• How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password
• I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
• How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
• I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.